Institutional Knowledge

Institutional knowledge is the collective expertise and insights within an organization, covering both formal and informal elements:

• Formal Knowledge: Standardized processes, policies, training resources, and strategic plans that ensure consistency and guide long-term objectives.

• Informal Knowledge: Unwritten practices, cultural norms, employee experiences, and internal networks that shape day-to-day interactions and collaboration.

• Collective Understanding: Insights from team collaboration, lessons from past experiences, and refined problem-solving approaches.

Leveraging institutional knowledge means drawing on these insights to inform strategic decisions.