Case Studies
Case studies are anonymous to preserve client confidentiality.
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Private
EXPERTISE:
Organizational Communication, Process Improvement, R&D Alignment, Executive Communication Frameworks
INDUSTRY:
Software Development
LOCATION:
London, United Kingdom
DESCRIPTION:
A mid-sized London-based software company was experiencing delays in bringing critical products to market, despite having a talented R&D team. The issue appeared to stem from internal communication breakdowns across departments.
CHALLENGE:
The company struggled with misaligned communication between the R&D team and executive leadership. Progress reporting was inconsistent, and there was a disconnect in how project developments were tracked and communicated. This misalignment caused confusion, slowed production timelines, and negatively impacted team morale.
APPROACH:
Trizon conducted a thorough analysis of the company's internal communication structures. The focus was on how institutional knowledge was being shared and how progress was tracked between departments. Trizon co-created a shared framework for reporting that aligned R&D progress with the company’s strategic fiscal goals. This framework provided clarity on expectations and created a common language for executives and developers.
OUTCOMES:
The new communication framework improved the consistency and accuracy of progress tracking. Team morale increased as developers felt more supported, and executive leadership had a clearer view of project milestones. The company accelerated product development timelines and enhanced cross-departmental collaboration.
VALUE ADDED:
Trizon’s intervention improved transparency and collaboration between R&D and leadership, fostering a shared vision for the company’s innovation and business goals. This alignment helped the company bring products to market faster while supporting a culture of continuous innovation and morale.
Public/Third Sector
EXPERTISE:
Cultural Consultancy, Stakeholder Engagement, Inclusion and Diversity Strategies, Organizational Development
INDUSTRY:
Non-profit/Third Sector
LOCATION:
International Operations
DESCRIPTION:
A leading third-sector organization with a diverse international stakeholder base faced challenges around perceived marginalization by some stakeholders. Efforts to address the issue were seen as superficial, leading to disengagement.
CHALLENGE:
The organization’s leadership had implemented measures to foster inclusion but was met with criticism that these efforts were more about "box-ticking" than creating meaningful change. This perception resulted in a breakdown of trust and morale among both stakeholders and employees.
APPROACH:
Trizon conducted a cultural assessment and identified gaps between the organization’s actions and its stated values. By engaging employees, Trizon helped leadership realign the organization’s resources and actions toward a genuine commitment to inclusion. A strategic enhancement plan was developed to break down departmental silos and foster cross-functional collaboration.
Trizon also facilitated open forums between leadership and frontline staff to improve dialogue and trust. Enhanced communication channels allowed the organization to more swiftly address concerns and demonstrate responsiveness.
OUTCOMES:
The organization saw improved staff morale, higher levels of collaboration across departments, and increased employee retention. Leadership was more engaged with frontline employees, which helped build trust and long-term accountability. Stakeholders’ perception of the organization shifted positively, as the actions were now aligned with their inclusive mission.
VALUE ADDED:
Trizon helped the organization not only address immediate concerns but also create long-term structures for inclusion, transparency, and stakeholder trust. This has positioned the organization to sustain its commitment to diversity and inclusion, ensuring continuous improvement and engagement.
Education
EXPERTISE:
Higher Education Consultancy, Curriculum Modernization, Governance Alignment, Student and Faculty Engagement
INDUSTRY:
Higher Education
LOCATION:
United Kingdom
DESCRIPTION:
A UK university was facing declining student satisfaction and enrollment due to outdated curricula, administrative inefficiency, and poor communication between governance and daily operations.
CHALLENGE:
The university struggled with inefficient feedback loops between students, faculty, and administration, leading to frustration and disengagement. Additionally, there was a lack of alignment between the governing bodies and the university's operational realities, contributing to a lack of responsiveness and miscommunication.
APPROACH:
Trizon was engaged to address these systemic issues. We began by identifying where the feedback systems between students, faculty, and administration had broken down. We then worked with university leadership to implement a more agile feedback system that allowed for timely responses to student concerns. Trizon also collaborated with academic departments to update the curriculum, ensuring it met current industry standards and student expectations.
Additionally, Trizon facilitated better communication between the university’s governing bodies and its operational teams, ensuring governance was more in touch with daily realities and challenges.
OUTCOMES:
As a result of these interventions, the university saw improved student satisfaction and faculty engagement. Enrollment rates began to recover as the updated curricula attracted more prospective students. The more agile feedback system allowed the university to stay responsive to evolving student needs and the broader educational landscape.
VALUE ADDED:
Trizon helped the university modernize its operations, aligning curricula with industry trends and creating a responsive feedback system that improved both student satisfaction and faculty involvement. The improved connection between governance and day-to-day operations created a more cohesive and adaptive institutional environment.